Last updated 19 October 2026.
This policy covers Ask TRA credit packs bought on trustadvisory.info. Payments and refunds are handled by Mustard Communications Private Limited through Razorpay.
A paid answer shows its credit cost before you use it. An answer that does not complete is not charged. If credits were taken for an answer that did not arrive, tell us and we put the credits back.
A credit pack can be refunded in full within 7 days of payment, provided no credits from that pack have been used. To ask for a refund, write to [email protected] from your account email with the payment id. Once approved, the refund is sent back to your original payment method through Razorpay, normally within 7 working days.
Credits have no cash value. Used credits, the free sign-up credits, and packs older than 7 days or with any credit already spent cannot be refunded as cash, transferred to another account or exchanged for a subscription.
If a payment is debited by your bank but not confirmed by the gateway, the amount is reversed to you by the banking network, usually within a few hours and up to five working days. No credits are added for a payment the gateway did not confirm. If a reversal does not reach you within five working days, write to us with the payment reference.
Ask TRA has no subscription and no recurring charge, so there is nothing to cancel to stop future billing. You simply stop buying packs. You can stop using the service at any time. To close your account, write to us from your account email.
For any refund or billing question, write to [email protected]. See the Contact Us page for full details.